Indian Railways relaxes refund rules for train tickets

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HT Bureau

GUWAHATI, March 23: In view of the cancellations of all passenger trains all over Indian Railways, there is an increase in demand for refund against train tickets.

To avoid rush in ticket counters, so as to maintain social distancing which is needed to restrict the spread of COVID-19 virus, Indian Railways has decided to relax the extant Refund Rules for PRS counter generated tickets, a release issued by the CPRO, NF Railway informed on Monday.

This relaxation is for three months journey period i.e. from March 21 –June 21. All passengers whose trains have been cancelled are being advised to avail this opportunity. However, rules for getting refund against E-ticket have not changed as the passenger does not need to come to the Station asking for a refund of the ticket.

New refund rules

Passengers seeking refund of ticket for train canceled by Railways for the journey period from March 21 – June 21, can be taken across the counter on submission of the original ticket up to 3 months from the date of the journey.

When train not canceled, but, a passenger does not want to perform the journey, TDR (Ticket Deposit Receipt) can be filed and submitted within 3 months from the date of the journey at the station.

Under same situation, TDR can be submitted to CCO/ CCM Claims office for getting the refund within 60 days (present rule is of 10 days) of the filing of TDR subject to verification from the Train chart.

Passengers who want to cancel tickets through 139, can get refunds across the counter within 3 months from the date of the journey. (Instead of the extant rule of up to scheduled departure of the train.)

All railway passengers can easily avail of the newly introduced facility if they are in need so that coming to railway stations can be avoided. By practicing social distancing we can restrict the spread of Covid-19 (Corona Virus).

It may be mentioned here that Indian Railways has already announced cancellations of all passenger carrying trains upto 31.03.2020 as a precautionary measures to discourage people from undertaking journeys and to encourage social distancing by all for their safety and to restrict the spread of the virus.

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